RETURN & EXCHANGE POLICY

Proof of purchase is required for any return or exchange requested.  

 

You may request a return or exchange on any unused items at the address below. Prior authorization is required.  Please contact us at sales@dunoonusa.com for authorization. 

 

Items returned must be in brand new, saleable condition with stickers still on. No used items will be accepted. We reserve the right to deny return shipment for any reason. A return label will be emailed to the address provided at time of order.  If it expires before you printed it, please contact us again. Items which arrive to us broken will receive no refund and no credit.

 

For exchanges, please check our site to choose the items you wish to substitute and indicate by reply. To the best of our ability, we will reserve stock for your exchange. If there is a price difference, a credit or an invoice will be issued, as appropriate.

 

In the event of breakage, we must be notified within 3 business days of receipt.  Please keep all original packaging materials for 7 days in the event our carrier wishes to inspect.  Returned items must be shipped back within 10 days of return authorization.

 

Please return shipment at:

 

Dunoon USA

Attn: Returns

9 Carriage Road

Ellsworth, ME 04605

 

We recommend insuring your return shipment against breakage. Items which arrive to us broken will receive no refund and no credit. If insured items arrive broken or damaged, you can file a claim with the carrier. 

 

Once we receive your package, we will ship out your exchanged items.  Please note as the items are not defective you are responsible for any additional shipping charges.

 

Thank you,

 

Customer Service Team

DunoonUSA

DUNOON USA

FINE BONE CHINA

MADE IN ENGLAND

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Dunoon USA
9 Carriage Road, Ellsworth, ME 04605 USA
sales@dunoonusa.com